Here are the questions we are most frequently being asked.

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Frequently asked questions

How do I return an item?

Merchandise may be returned and refunded within 30 days of delivery. Credit card purchases will be refunded within 3-5 business days once return is received. Returns with missing parts will receive a refund equal to a portion of the original purchase price.

May I cancel my order?

Orders may be cancelled for a short period of time after being placed by contacting us directly by phone at XXX. You will not be charged for cancelled orders. Your cancellation will be confirmed with an email. Your card may reflect a temporary authorization hold; however, this is not an actual charge. Funds will be available once your bank releases the hold.

What is your delivery policy?

Next Level Safety Products is not responsible for any damage incurred by delivery. Estimated delivery date is determined by a variety of factors, including stock and shipping address. In stock orders are shipped within 1-2 business days.

What if I receive a defective item?

Next Level Safety Products sells its products with the intent that they are free of defects in material and workmanship under normal use and service for a period of no less than one year from the date of original purchase, except as noted below. This warranty extends only to consumers and specifically does not extend to Retailers, sellers or their agents or employees. This warranty does not cover damage caused by misuse or abuse; accident; alteration to the product; attachment of any unauthorized accessory; improper use of an electrical/power supply that causes malfunction; loss of power; dropped or crushed product; malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance; tampering with or attempt to modify the product; unauthorized opening of the product; transportation damage; theft; neglect; vandalism; environmental conditions; loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; or any other conditions whatsoever that are beyond the control of Avondale Innovative Products. A product that requires modifications or adaptations to enable it to operate in any other country than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications is not covered under this warranty.
This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of Next Level Safety Products. Next Level Safety Products shall not in any way be liable to you or any third party for any damages suffered as a result of use, intended or unintended, or misuse of this product in conjunction with any device, equipment or accessory other than the appropriate device or equipment for which this product is designed. Avondale Innovative Products will not be responsible for any damages suffered as a result of misuse of this product outlined above. If you are responsible for this product’s use with any unintended device and damages result from such use, you agree to indemnify Next Level Safety Products for any resulting injuries to any third parties. WHAT WE WILL DO TO CORRECT DEFECTIVE PRODUCT: If Next Level Safety Products determines that a returned product has a defect in manufacture or workmanship under normal use Avondale Innovative Products will, at its sole discretion, repair or replace the defective part or parts, or if necessary, provide a like or comparable product from its product line. Avondale Innovative Products will repair or replace the defective product free of charge and return the product to the stated consumer’s US address only, free of charge. If replacement parts for defective materials are not available, Avondale Innovative Products reserves the right to make comparable product substitutions in lieu of repair or replacement. No refunds will be given. If Next Level Safety Products determines that the product is not defective, it will return the product to the consumer at the consumer’s expense. REMEDIES: The warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties express or implied, or any other obligation on the part of the company with respect to products covered by this warranty. In no event shall this warranty require more than the repair or replacement of any part or parts which are found to be defective within the effective period of the warranty.

What is your warranty policy?

This warranty starts on the date of original purchase and extends for 12 months from that date of original purchase. The duration of any implied warranty of merchantability or fitness for particular purpose of this product shall be limited in duration to the express warranty set forth above, 12 months from the date of original purchase.